Library

Title	Description	Type	Critical Function	Tags
Open for Business Critical Phone Numbers	A ready made list for critical phone numbers	Visit	Ticketing	communication, contact, phone, people
Sample Press Conference Invitation	Example of a press conference invitation	Visit	Ticketing	communication, people, press
Example Refund Policy	Gershwin Theatre's Refund Policy as an example	Visit	Ticketing	public, cancellation, program, refund, policy, performance
Unified Communications Strategy	A guide to creating a communication strategy	Visit	Ticketing	communication, technology, media, social
Performance Cancellation Policy	Sample for weather-related performance cancellations, rescheduling, ticket refunds	Visit	Ticketing	productions, performances, cancellations, weather, alternate performances, alternate artists, inclement weather
Crisis Communications Toolkit	For setting up a communication plan to mitigate crisis in the media.	Visit	Ticketing	communication, people, press, media
Communicating in the Shadow of Disaster	Crisis communications tips	Visit	Ticketing	communication, press, media, public, crisis, notice
Turning a Crisis into Community through Facebook	Using Facebook to get your message out and find help during and after crisis	Visit	Ticketing	press, media, social, communications
Best Buy Social Media Policy:	Guidance on how to use Social Media	Visit	Ticketing	Best Buy, press, communications, media, social
The Coca-Cola Company Online Social Media Principles:	Tips on social media	Visit	Ticketing	press, media, social, communications, Coca-Cola
Intel Social Media Policy	Rules on engaging Social Media	Visit	Ticketing	press, media, social, communications, Intel
NPR Social Media Guidelines	Social Media User Tips	Visit	Ticketing	press, media, social, public, communications, NPR, national, radio
Crisis Communications Plan Example	An example of a crisis communications plan	Visit	Ticketing	crisis, communications, plan
Crisis Plan Example	Crisis Plan	Visit	Ticketing	crisis, plan
Plan to Respond: Using Social Media in a Crisis, pt. 3	Blog post about using social media during a crisis, 3 of 3	Visit	Ticketing	Social Media, Best Practices, crisis management, Engagement, Policy & Guidelines, social media damage control
Listen Before You Speak: Using Social in Crisis	Blog post about using social media during a crisis, 1 of 3	Visit	Ticketing	Social Media, Best Practices, crisis management, Engagement, Policy & Guidelines, social media damage control
Engage to Build a Loyal Following: Using Social Media in Crisis, pt. 2	Blog post about using social media during a crisis, 2 of 3	Visit	Ticketing	Social Media, Best Practices, crisis management, Engagement, Policy & Guidelines, social media damage control
Crisis Communications Planning Workbook	Pre and post event planning tool for crisis communications	Visit	Ticketing	planning, crisis, communications
7 Tips for Dealing With Criticism of Your Business on Social Media	Tips for Dealing with Criticism on Social Media	Visit	Ticketing	communications, Social Media
Emergency Communications Checklist	Guide to creating an effective crisis communications plan	Visit	Ticketing	emergency, crisis, communications
JFK's Assassination Announcement	Boston Symphony Orchestra was ready and able to make tactful announcement... listen... http://t.co/TWZp9SJrXs	Visit	Ticketing
Museum of Fine Arts Boston - Press Release	MUSEUM OF FINE ARTS OPENS ITS DOORS FOR THREE FREE DAYS—MEMORIAL DAY COMMUNITY WEEKEND MAY 25–27	Download	Ticketing	museum, free
If the Show Can't Go On - Will You Recover?	performance cancellations, facility shutdowns, as a result of Winter Storm Jonas 2016	Read	Ticketing	performance cancellations policy, facility shutdowns, Winter Storm Jonas 2016
Readiness Planning Put to the Test at a University Performing Arts Center	Georgia State University, the Rialto Center for the Arts, and Dance Canvas work to mitigate losses due to an historic storm	Read	Ticketing	Winter Storm Jonas, Georgia State University, Rialto, GSU, Dance Canvas, Cancellation Policy, Force Majeaur Clause
Communicating About Arts Controversies	NASAA Paper	Download	Ticketing	communications, controversy, advocacy