Library


Title

Description

Type

Critical Function

Tags

Open for Business Critical Phone Numbers

A ready made list for critical phone numbers

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communication, contact, phone, people

Sample Press Conference Invitation

Example of a press conference invitation

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communication, people, press

Example Refund Policy

Gershwin Theatre's Refund Policy as an example

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public, cancellation, program, refund, policy, performance

Unified Communications Strategy

A guide to creating a communication strategy

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communication, technology, media, social

Performance Cancellation Policy

Sample for weather-related performance cancellations, rescheduling, ticket refunds

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productions, performances, cancellations, weather, alternate performances, alternate artists, inclement weather

Crisis Communications Toolkit

For setting up a communication plan to mitigate crisis in the media.

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communication, people, press, media

Communicating in the Shadow of Disaster

Crisis communications tips

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communication, press, media, public, crisis, notice

Turning a Crisis into Community through Facebook

Using Facebook to get your message out and find help during and after crisis

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press, media, social, communications

Best Buy Social Media Policy:

Guidance on how to use Social Media

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Best Buy, press, communications, media, social

The Coca-Cola Company Online Social Media Principles:

Tips on social media

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press, media, social, communications, Coca-Cola

Intel Social Media Policy

Rules on engaging Social Media

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press, media, social, communications, Intel

NPR Social Media Guidelines

Social Media User Tips

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press, media, social, public, communications, NPR, national, radio

Crisis Communications Plan Example

An example of a crisis communications plan

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crisis, communications, plan

Crisis Plan Example

Crisis Plan

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crisis, plan

Plan to Respond: Using Social Media in a Crisis, pt. 3

Blog post about using social media during a crisis, 3 of 3

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Social Media, Best Practices, crisis management, Engagement, Policy & Guidelines, social media damage control

Listen Before You Speak: Using Social in Crisis

Blog post about using social media during a crisis, 1 of 3

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Social Media, Best Practices, crisis management, Engagement, Policy & Guidelines, social media damage control

Engage to Build a Loyal Following: Using Social Media in Crisis, pt. 2

Blog post about using social media during a crisis, 2 of 3

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Social Media, Best Practices, crisis management, Engagement, Policy & Guidelines, social media damage control

Crisis Communications Planning Workbook

Pre and post event planning tool for crisis communications

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planning, crisis, communications

7 Tips for Dealing With Criticism of Your Business on Social Media

Tips for Dealing with Criticism on Social Media

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communications, Social Media

Emergency Communications Checklist

Guide to creating an effective crisis communications plan

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emergency, crisis, communications

JFK's Assassination Announcement

Boston Symphony Orchestra was ready and able to make tactful announcement... listen... http://t.co/TWZp9SJrXs

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Museum of Fine Arts Boston - Press Release

MUSEUM OF FINE ARTS OPENS ITS DOORS FOR THREE FREE DAYS—MEMORIAL DAY COMMUNITY WEEKEND MAY 25–27

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museum, free

If the Show Can't Go On - Will You Recover?

performance cancellations, facility shutdowns, as a result of Winter Storm Jonas 2016

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performance cancellations policy, facility shutdowns, Winter Storm Jonas 2016

Readiness Planning Put to the Test at a University Performing Arts Center

Georgia State University, the Rialto Center for the Arts, and Dance Canvas work to mitigate losses due to an historic storm

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Winter Storm Jonas, Georgia State University, Rialto, GSU, Dance Canvas, Cancellation Policy, Force Majeaur Clause

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